About

Dear Patients of Synergy Medical Clinic, Synergy Women’s Wellness Centre and Synergy Medical Plus

The clinics are OPEN to serve our patients.  We have also established a special clinic to assist patients requiring care in our community.

We are enforcing strict infection control protocols to protect our patients, staff and physicians.

Clinic patients with health concerns or seeking advice from their Patient Medical Home Physician

  1. Patients should phone the office at the physician’s clinic as they usually would.
  2. Out staff will book a Phone Visit with your physician. Your physician will call within 24 hours or the same day depending on availability.
  3. Your concern will be triaged by the physician and addressed as necessary.

What if I am asked to come in?

Procedure for Regular Clinic Services – This must be followed and there are NO exceptions.

  1. Patients must provide a cell number that will accept texts.
  2. Patients will receive a text reminder 48 hours before their appointment AND also the day of the appointment.
  3. Text messages on the same day of the appointment will contain information on the time and location for the appointment.
  4. An additional option has been added in the text to select “5” when you have arrived in the parking lot of the clinic.  This will let us know that you are waiting.
  5. Patients MUST wait in their cars until they are called for their appointment. Though we are doing our best to stay on time, be a patient.
  6. If you have not been called within 10 minutes of the designated appointment time, call the clinic first. Do not arrive unannounced.
  7. Once called, proceed directly to the office where you will be greeted by the staff and ushered to an examination  room.

We appreciate your understanding and cooperation during this pandemic period.

SPECIAL CLINIC SERVICE

Synergy Medical can and will accept patients from other clinics to assist our community during this pandemic period.  We can appreciate some of the difficulties that clinics are having in dealing with vulnerable patients.

The purpose of the clinic is to assess patients who have been telephone screened by their physicians and it is determined that they require physical assessment requiring Personal Protective Equipment (PPE).  The clinic is separate from our main clinics and is staffed with health professionals using infection control protocol.

 THIS IS NOT A CoVID ASSESSMENT CLINIC.

  1. Your physician must phone assess the patient first based on AHS protocol.
  2. If the patient requires swabbing for CoVID they must go through the established channels by calling 811
  3. If appropriate the patient will be referred to the clinic.
  4. Patients will receive a call and be given an appointment time and they must come at the time assigned.
  5. Patients will receive a text reminder the day of the appointment
  6. Text messages on the same day of the appointment will contain information on the time and location for the appointment.
  7. An additional option has been added in the text to select “5” when you have arrived in the parking lot of the clinic.  This will let us know that you are waiting.
  8. Patients MUST wait in their cars until they are called for their appointment. Though we are doing our best to stay on time, be patient.
  9. When you are summoned for your appointment you will be greeted at the sliding door entrance, provided a mask, asked to sanitized your hands at the station and then you will be brought directly to the clinic.
  10. If you have not been called within 10 minutes of the designated appointment time, call the clinic first. Do not arrive unannounced
  11. Patients will be assessed and treated as necessary
  12. This is NOT a walk-in clinic as we are trying to ensure proper infection control and social distancing. An area has been set aside specifically to deal with these assessments and to segregate them from the rest of the patient population.

Rest assured, we are here to support our patients and will do this to the best of our abilities.

Synergy Medical Plus is a multidisciplinary clinic that provides a wide range of services including:

 

Please visit our Services page for more information.